![]() ![]() ![]() Southwest passenger Kara Dyrek told Good Morning America: 'They said: "No one is getting on a Southwest flight for four days and we can't help you go home."' Some passengers have already been told they won't get a flight out for six days and others are stranded in airports and are unable to rent a vehicle home and with no help from Southwest employees. American Airlines has canceled zero percent today. Of the nearly 3,000 flights canceled today, Southwest made up 2,566 of them, canceling 60 percent more flights than the next leading major airlines, United and JetBlue, which only canceled two percent of its flights today. Southwest has set up a portal for customers to request a refund after irate customers took to Twitter to complain about the hours long lines at the airport and be disconnected via phone.īut some still say that they're only offered credit, rather than money back. As such, those cancellations should be categorized as ‘controllable,’ and Southwest should compensate passengers accordingly.' 'As Southwest executives have acknowledged, the mass cancellations yesterday were largely due to the failure of its own internal systems. 'Southwest cannot avoid compensating passengers by claiming these flight cancellations were caused by recent winter storms. Southwest should focus first on its customers stranded at airports and stuck on interminable hold. 'Southwest is planning to issue a $428 million dividend next year – the company can afford to do right by the consumers it has harmed. ![]() 'But the company can start by fairly compensating passengers whose flights were canceled, including not only rebooked tickets, ticket refunds, and hotel, meal, and transportation reimbursement, but significant monetary compensation for the disruption to their holiday plans. For those travelers whose holidays have been ruined, there is no real way for Southwest to make this right. 'Instead of a holiday spent celebrating with family and friends, passengers are sleeping in airports or desperately trying to reach customer service agents. They said in a joint statement: 'Southwest Airlines is failing consumers during the most important travel week of the year. Markey and Richard Blumenthal - who are part of the Senate Commerce Committee - also called for Southwest to compensate their passengers. Some are even traveling home without their luggage and other airports have miles of disorganized luggage that have been there since Christmas - with no staff available to help with the mounting frenzy.īiden has also reminded customers they may be eligible for compensation through Southwest for not meeting the Department of Transportations' standards - which was set after the summer chaos, which saw similar outcomes to this weekend. The Texas-based airlines is currently not letting passengers book or rebook flights - forcing travelers to buy massively overpriced, last-minute tickets on other airlines. Thomas Martin from Kansas City has been stranded at LaGuardia since Christmas Eve and told that he's now decided to take Amtrak for $1800 to get home after Southwest's immense blunder. They just said they will save his airfare as a credit for next time.'īraun managed to book her brother a separate flight for $150 more for Tuesday evening, but said she got no support from Southwest - saying she was on hold for two and a half hours to no avail. They had no options to reschedule until Thursday, 12/29. ![]()
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